Terms of Service

Last Updated: October 26, 2026
THESE TERMS ARE IMPORTANT AND AFFECT YOUR LEGAL RIGHTS. PLEASE CAREFULLY READ THESE TERMS OF SERVICE PRIOR TO ENGAGING SHINEPRO GROUP LLC. THESE TERMS CONTAIN A BINDING ARBITRATION CLAUSE AND A CLASS ACTION WAIVER (SEE SECTION 18). PLEASE READ THESE TERMS AND THE ARBITRATION PROVISION SO THAT YOU ARE AWARE OF YOUR LEGAL RIGHTS.

“Because good people like you deserve service from good people like us”

Section 1 – Introduction & Consent to Terms

Welcome to the Terms of Service (our “Terms”) of Shinepro Group LLC, a Florida limited liability company (referred to herein as “Shinepro Group LLC”, “we”, “us”, or “our”).

Thank you for choosing Shinepro Group LLC for your cleaning, hauling, repair, or landscaping needs! These Terms set forth the terms and obligations between us, the company providing the Services, and you, our client (referred to herein collectively as the “Parties”).

All terms and obligations contained herein are legally binding. By booking, accepting a quote for, or using our home cleaning, hauling, repair, or landscaping services (our “Services”), you confirm that you have read and agree to these Terms.

Service Area. Shinepro Group LLC provides Services only at properties located in the State of Florida. These Terms apply to all Services we perform.

Section 2 – Exploring Our Services & Initial Consultation

If you think Shinepro Group LLC might be a good fit for your needs, please contact us to receive a quote for your proposed job(s). All of the quotes we provide are estimates only and are based on the estimated scope of work and the condition of the home as described at the time of booking. While we endeavor to provide you with the most accurate quote possible, sometimes jobs end up being far larger than is represented to us or something out of our control may cause the quote we give you to increase.

Before charging you any amount above the quote provided, we will notify you in writing of the increase, and you must accept it before we move forward. If you do not accept the increase, we will complete only the work covered by the original quote (see “Unexpected Property Conditions” in Section 10). All approved increases, if any, will be invoiced to you at the end of your project(s).

Section 3 – Performance of Services

Shinepro Group LLC agrees to perform the Services listed on your quote. If one or more of the services you need are not listed on your quote, it is your responsibility to ensure that all necessary work is included. Our quote is based on the services listed on your quote.

All work provided by Shinepro Group LLC will be done by one or more of our agents. When you hire Shinepro Group LLC to provide the Services, you are hiring Shinepro Group LLC and not one of our employees, agents, or other workers.

All times provided for the Services are estimates only. While we do our best to ensure that we arrive on time, we cannot guarantee an exact time of arrival or departure.

Sometimes issues do pop up which may cause us to be tardy, delayed, or require a rescheduling. If something does come up, we will endeavor to communicate with you as soon as we can.

We reserve the right to change the person or persons handling the Services for you. Any change in the person or persons handling the Services for you will not entitle you to a reduction in cost, a pause or cancellation of our services, or otherwise. If you request someone specific to provide our Services, we will do our best to provide you that person(s) but cannot guarantee their availability.

You agree to give Shinepro Group LLC access to your home or other place where our Services will be provided. If we cannot perform the Services because we are unable to access the property at the scheduled time, the appointment will be treated as a cancellation after our team has arrived on-site (see Section 8).

We recommend — but do not require — that you are home before and after our Services are finished so that you can review the job we performed and advise us if any changes are needed. If you are not home at the conclusion of our Services, our Services will be deemed completed upon us exiting your home, subject to Our Satisfaction Guarantee in Section 8.

Quality of Work — Other Workers Present.

Shinepro Group LLC cannot guarantee the quality of our work if there are additional unaffiliated workers present in the home during the time our Services are being performed. This includes, but is not limited to, movers, handymen, contractors, and any other person performing any type of work on the property simultaneously. If you choose to have other workers present, you acknowledge and accept any resulting limitations on our work quality and that any re-cleaning required as a result may be billed as additional service.

Scope Exclusions.

The following are not included in any standard cleaning package unless expressly quoted and agreed upon in writing:

Wall Washing. None of our cleaning packages include washing walls. Wall washing may be added as an optional service at a rate of $68.00 per hour, per cleaner.
Tile Grout & Caulking. We do not deep clean tile grout or caulking as part of standard service. Proper tile grout cleaning requires a specialized service. Old or moldy caulking around tubs, showers, and sinks requires removal and re-caulking, which is outside our scope. We can attempt to clean affected areas but cannot guarantee any specific results.
Interior of Dishwashers. We do not clean the interior of dishwashers. We do clean the exterior.
Exterior Surfaces. We do not perform any exterior cleaning, including but not limited to exterior windows, hardscape, driveways, or outdoor areas.

Licensed Work. Any repair or other work that requires a state or local license or permit in Florida will be performed only by appropriately licensed persons, or will be declined or referred out.

At all times, Shinepro Group LLC shall act in accordance with all applicable laws, rules, and regulations in performing the Services.

Section 4 – Terms of Purchase

Quotes are provided to you free of charge. Quotes expire after thirty (30) days. If you decide to move forward with us, we look forward to working with you!

We offer three options for purchasing our Services:

Flat Fee Services.

We offer our Services to you based on a flat-fee agreement for the proposed work. The flat fee offered to you will depend on the nature of the work, the amount of time to complete, the number of workers necessary, and other factors. The flat fee is subject to change only as described in Section 2.

Hourly Services.

We also offer our Services to you based on the time spent working on your Services (“Hourly Services”). All Hourly Services will be provided to you on an ‘as-needed’ basis and at your direction. Our Hourly Services will be provided at the hourly rate specified in your quote. All time is billed to you in fifteen (15) minute increments.

Important Notice Regarding Hourly Services: If you have selected an hourly cleaning, our team will clean as much as possible within the time purchased. We cannot guarantee that every requested task will be completed within the allotted time. If additional time is needed and desired, it may be added at a rate of $78.00 per hour, per cleaner, provided the request is made before our team departs. Once our team has left the property, no additional time may be added to that appointment.

Recurring Cleaning Services.

We offer weekly or monthly recurring services (our “Recurring Cleaning Service”). Our Recurring Cleaning Service inclusions and costs will vary depending on your needs, customization, and other factors, and will be stated in your quote.

Each Recurring Cleaning Service plan continues and renews automatically, without any action by you, until you cancel it. You will be charged the price stated in your quote at the frequency stated in your quote. You may cancel at any time, as described in Section 8. Any price change will be sent to you in writing at least thirty (30) days in advance (see Section 6), and you may cancel before it takes effect.

Home Solicitation Sales.

If you agreed to purchase our Services in person at your residence (rather than online, by phone, or at our place of business), you may have the right under Florida law (Section 501.025, Florida Statutes) to cancel that purchase, without penalty, until midnight of the third business day after the day you signed or agreed. Notice of cancellation must be given in writing to info@shineprogroupcleaning.com or to our business address.

Section 5 – Deposit

If required, you agree to pay to Shinepro Group LLC an initial deposit to reserve Shinepro Group LLC for the selected dates, timeframe, or otherwise (a “Deposit”) in an amount to be determined by Shinepro Group LLC and stated in your quote, commensurate with the scope of anticipated work, difficulty, etc.

If required, the Deposit must be paid soon after engaging Shinepro Group LLC to perform the Services. You understand and agree that if a Deposit is required, your appointment is not reserved until the Deposit is paid. Subject to Section 8, your Deposit is non-refundable and will be applied to the total balance owed. No interest will accrue on your Deposit.

Section 6 – Payment, Billing & Other

All prices for the Services are in U.S. Dollars. We accept most forms of payment, including but not limited to: Zelle, credit card, and debit card.

We reserve the right to change our Services or Recurring Cleaning Service at any time, including cost, provided that if we change the amounts or other charges associated with your Services, we will provide you thirty (30) days advance written notice of such changes. We reserve the right to decline to provide our Services to anyone for any lawful reason. We also reserve the right to discontinue certain Services at any time.

When you provide payment information, you represent and warrant that the information you provide is accurate, that you are authorized to use the payment method provided, and that you will notify us of changes to the payment information. We reserve the right to utilize third-party payment card updating services to obtain current expiration dates on credit cards and debit cards.

By providing a credit or debit card, you authorize us to charge your payment method for all charges you incur for your purchase of our Services. You agree that you are responsible to pay for and will pay for all such charges. If a payment is declined or returned unpaid, you agree to pay a service charge not to exceed the amount permitted by Section 68.065, Florida Statutes (currently $25 if the payment does not exceed $50; $30 if the payment exceeds $50 but does not exceed $300; or $40 if the payment exceeds $300, or 5% of the payment amount, whichever is greater), plus any bank fees we incur. Failure to keep a valid payment method does not constitute cancellation of a Recurring Cleaning Service, and your subscription will continue until cancelled in accordance with these Terms.

If you have enrolled in Recurring Cleaning Service, you expressly acknowledge and agree that: (1) Shinepro Group LLC (or our third-party payment processing company or application) is authorized to charge you at the frequency stated in your quote for the price of your Recurring Cleaning Service, including any applicable taxes and fees, for as long as your Recurring Cleaning Service continues; and (2) your Recurring Cleaning Service is continuous until you cancel it or we suspend or terminate the service.

You are responsible for any charges that apply to a late cancellation under Section 8.

All invoices are due and payable within forty-eight (48) hours of receipt. Any amount not paid in full within forty-eight (48) hours of receipt will accrue interest at the rate of one and one-half percent (1.5%) per month (eighteen percent (18%) per year), or the maximum rate permitted by Florida law, whichever is less, until paid in full. Once your invoice becomes thirty (30) days past-due, Shinepro Group LLC may transfer your invoice, account, and any past-due payments to a collection agency or attorney. In any action to collect a past-due balance, the prevailing party shall be entitled to recover its reasonable costs and attorneys’ fees.

Payment Disputes.

If you have a concern about a charge, please contact us first at info@shineprogroupcleaning.com so we can try to resolve it quickly. Nothing in these Terms limits any right you have under federal or state law, or under your card issuer’s rules, to dispute a charge with your card issuer. If you dispute a charge for Services that were actually performed and the dispute is resolved in our favor, you remain responsible for the full amount owed, plus any chargeback fees charged to us by our payment processor.

Section 7 – Warranties of Services Performed

Shinepro Group LLC represents and warrants to you that:

The Services will be performed in a professional and workmanlike manner, consistent with or exceeding industry standards; and
Shinepro Group LLC maintains industry standard liability insurance covering issues that may arise from performance of the Services.

Section 8 – Cancellation, Refunds & Our Satisfaction Guarantee

Except as stated in this Section 8, in Section 4 (Home Solicitation Sales), or as required by law, all sales are final and we do not provide refunds. Our remedy for work you are not satisfied with is Our Satisfaction Guarantee, described below.

Cancellations.

Cancellations or changes to the date of our Services should be made no later than twenty-four (24) hours prior to your scheduled start time. Cancellations made at least twenty-four (24) hours in advance carry no fee, and any amount you prepaid for that appointment will be refunded or, at your option, applied to a future booking.

Cancellation within 24 hours of scheduled start time (before our team is en route): We are entitled to retain your Deposit, which will be applied toward your next booking with us. No cash refund will be issued.
Cancellation while our team is en route: A trip fee of $78.00 will be charged. Any remaining balance paid will be refunded.
Cancellation after our team has arrived on-site: No refund will be issued.

You may cancel your Recurring Cleaning Service at any time by emailing us at info@shineprogroupcleaning.com. Cancellation takes effect for all appointments scheduled more than twenty-four (24) hours after we receive your email; appointments within that window are subject to the cancellation terms above. We will confirm your cancellation in writing.

Our Satisfaction Guarantee.

We offer a satisfaction guarantee for all jobs we service (“Our Satisfaction Guarantee”). If your job was not completed to your satisfaction, please notify us in writing (email is fine, and photos are helpful) within forty-eight (48) hours after the Services are completed. We will return to re-do the affected work at no additional charge, at a mutually agreeable time, generally within forty-eight (48) hours of your notice. To use Our Satisfaction Guarantee, you must report the issue within the 48-hour window and give us reasonable access to re-do the work.

Section 9 – Workplace Protections

Ensuring that our workers are safe while performing the Services is of utmost importance to Shinepro Group LLC. Due to this, we do not perform the following work:

Cleaning beyond what is reachable from a two-step ladder. Our liability insurance prohibits our cleaners from performing tasks that require reaching beyond what is safely accessible from a two-step ladder. For tasks requiring greater reach, we recommend using a licensed professional handyman or window washer.
Cleaning of biohazard substances;
Cleaning of area(s) infested with insects or other animals (not pets);
Cleaning areas with mold or other toxins; or
Any other task(s) that could reasonably jeopardize the health, wellness, or safety of our workers.

Undisclosed Pest Infestation Policy.

If a pest or bug infestation (including, but not limited to, bed bugs, roaches, fleas, or termites) is not disclosed prior to our arrival, Shinepro Group LLC reserves the right to refuse service upon entry. In that case the appointment will be treated as a cancellation after our team has arrived on-site (see Section 8), due to the health, safety, and contamination risks an undisclosed infestation poses to our staff and other clients.

Section 10 – Limitations of Engagement

While we promise a high standard of quality when performing the Services, there are some limitations to our engagement, which include but are not limited to:

Pets.

It is your responsibility to ensure that your pets are secured and cared for during the Services. We are not responsible for injury or illness to your pets unless caused by our negligence. For example, if you leave a pet loose in an area we are cleaning and it drinks a cleaning solution while we are working, we are not responsible.

Personal Property & Valuables.

Prior to our arrival, please put away wallets, jewelry, cash, sensitive documents, and any other valuables to ensure nothing gets misplaced or damaged during the cleaning process. It is your responsibility to (i) tell us about any surface, finish, or item that cannot be cleaned with standard cleaning products, and (ii) point out or remove irreplaceable or specialty items from the cleaning area(s). We are not responsible for damage to an item or surface that results from its normal cleaning with standard products where you did not tell us about a special finish or sensitivity. For example, if you have a specialized finish on your kitchen table that we are not advised of and that reacts poorly to our cleaning solution(s), we are not responsible.

Fixtures.

It is your responsibility to ensure that fixtures and other home décor are in good working order. We are not responsible for fixtures or décor that are already damaged, worn, loose, or improperly installed and that fail during ordinary, careful cleaning. For example, if one of our agents gently wipes down your blinds and they fall because their brackets were already loose, we are not responsible.

Damage Claims.

If you believe our team damaged your property, please notify us in writing, with photos, within forty-eight (48) hours after the Services are completed (or as soon as you reasonably discover the damage), so that we can investigate and, where appropriate, submit the claim to our insurer. We are responsible for damage caused by our negligence, subject to the exclusions above and the Limitation of Liability in Section 16.

Security Deposits.

Shinepro Group LLC is not responsible for the outcome of any security deposit evaluation, determination, or dispute between you and any landlord, property manager, buyer, or other third party. We make no representations or guarantees regarding the sufficiency of our Services to satisfy any third-party property condition requirements.

Move-In & Move-Out Cleanings.

Move-in and move-out cleaning services are subject to the following additional terms:

Access to the property is required in order for Shinepro Group LLC to honor Our Satisfaction Guarantee. If you are handing over keys to a property manager, buyer, landlord, or agent, you must provide their contact information to us in advance so that we may coordinate directly with that party if any issues need to be addressed.
If keys are turned in and we no longer have access to the property, Our Satisfaction Guarantee cannot be performed and no refund will be issued in its place.
For move-in cleanings, if movers arrive immediately following our service and items are placed in the home before any concerns are reported to us, you agree that any necessary touch-ups will be completed after move-in to the best of our ability. Refunds are not issued when access is unavailable or restricted due to key turnover or move-in timing.

Unexpected Property Conditions.

Our pricing is based on the condition of the property as described at the time of booking. If our team arrives and the home requires significantly more time due to undisclosed or materially different conditions, we will notify you immediately. This includes, but is not limited to, major grease buildup on kitchen cabinets, stovetops, or vent hoods. At that point, you may either: (i) approve additional time at an adjusted rate; or (ii) have us complete as much as possible within the original scope of the booking. We will not proceed beyond the original scope without your express authorization.

Section 11 – Reviews & Feedback

If you are happy with our Services, we highly encourage you to leave a review on an online platform of your choosing. Reviews are how potential clients see our past work and are part of how we continue to grow our business.

If you are not happy with our Services, we ask — but do not require — that you contact us first at info@shineprogroupcleaning.com so that we have the chance to make it right under Our Satisfaction Guarantee.

Nothing in these Terms prohibits, restricts, or penalizes you for posting an honest review, complaint, or other communication about Shinepro Group LLC, our Services, or our conduct, including a negative one, and we will never charge you a fee or penalty for doing so. This Section does not limit any rights either party has under the law, including with respect to statements that are false and defamatory.

Section 12 – No Solicitation of Workers

By hiring Shinepro Group LLC, you agree that, during the time you use our Services and for twelve (12) months after your last appointment with us, you will not solicit or hire, directly or indirectly, any person who performed Services for you through Shinepro Group LLC to provide similar services to you outside of Shinepro Group LLC. We require this due to the time and effort we put into finding, interviewing, training, and managing our workers.

If you breach this Section, you agree to pay Shinepro Group LLC one thousand dollars ($1,000.00) per worker hired or engaged in violation of this Section, which the Parties agree is a reasonable estimate of our recruiting, hiring, and training costs to replace that worker, and is not a penalty.

Section 13 – Photographs for Promotional Purposes

You permit Shinepro Group LLC to take photographs of the work performed, including before and after photos, and to use them for marketing, advertising, and promotional purposes, including on our website and social media accounts. We will not photograph people, and we will not publish photos that show your address, house number, family photos, documents, or other personally identifying information.

You will not be entitled to any royalty or similar compensation from such use. You may opt out of promotional photography at any time by telling us in writing before or at your appointment, and you may ask us to remove a published photo of your property by emailing info@shineprogroupcleaning.com.

Section 14 – Shinepro Group LLC Intellectual Property

The contents of our Website are protected by United States and international copyright laws. The contents of our Website are owned exclusively by Shinepro Group LLC or licensed to us. You may not, and may not cause or encourage others to, reproduce, distribute, display, sell, transfer, assign, license, or use for commercial purposes any copyrighted material on our Website (the “Intellectual Property”) without our prior written consent. All rights not expressly granted in these Terms are reserved to Shinepro Group LLC.

Shinepro Group LLC and our name, logos, slogans, or otherwise are trademarks or service marks (“Marks”) of Shinepro Group LLC. All rights in these Marks are reserved by Shinepro Group LLC. You may not use any Shinepro Group LLC Marks or other logos or graphics without our prior written consent. This Section does not restrict you from naming us in a review or other communication described in Section 11.

Section 15 – Disclaimer

EXCEPT FOR THE EXPRESS WARRANTIES IN SECTION 7 AND OUR SATISFACTION GUARANTEE IN SECTION 8, AND TO THE EXTENT PERMITTED BY APPLICABLE LAW, SHINEPRO GROUP LLC AND ITS DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, AND REPRESENTATIVES EXCLUDE ALL OTHER REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, SATISFACTORY QUALITY, AND FITNESS FOR A PARTICULAR PURPOSE.

WHILE WE ENDEAVOR TO PROVIDE THE BEST SERVICES POSSIBLE, YOU ACKNOWLEDGE AND AGREE THAT NO SERVICE PROVIDED IS PERFECT. IF YOU ARE UNHAPPY WITH THE SERVICES PROVIDED TO YOU, PLEASE CONTACT US AND WE WILL DO OUR BEST TO RESOLVE YOUR ISSUE(S).

Section 16 – Limitation of Liability

Shinepro Group LLC shall not be liable for delay or failure in performance resulting from causes beyond our reasonable control.

TO THE EXTENT PERMITTED BY APPLICABLE LAW, WE SHALL NOT BE LIABLE TO YOU FOR INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFITS, EVEN IF WE WERE ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. EXCEPT FOR CLAIMS FOR PROPERTY DAMAGE OR PERSONAL INJURY COVERED BY OUR LIABILITY INSURANCE, OUR TOTAL LIABILITY TO YOU FOR ALL DAMAGES, LOSSES AND CAUSES OF ACTION SHALL NOT EXCEED THE TOTAL AMOUNT YOU PAID SHINEPRO GROUP LLC FOR THE SERVICES GIVING RISE TO THE CLAIM.

NOTHING IN THESE TERMS LIMITS OR EXCLUDES OUR LIABILITY FOR GROSS NEGLIGENCE, INTENTIONAL MISCONDUCT, OR ANY OTHER LIABILITY THAT CANNOT BE LIMITED OR EXCLUDED UNDER FLORIDA LAW.

Section 17 – Indemnification

Each party shall indemnify, defend and hold harmless the other and its directors, officers, owners, managers, employees and agents from and against any and all losses, damages, liabilities, reasonable attorneys’ fees, court costs, and expenses (collectively “Losses”) arising from third-party claims to the extent caused by (a) the indemnifying party’s negligence or willful misconduct, or (b) the indemnifying party’s breach of these Terms.

Section 18 – General Provisions

a. Entire Agreement.

These Terms, together with your quote, contain the entire agreement between you and Shinepro Group LLC. If your quote conflicts with these Terms, your quote controls for that job.

b. Waiver.

The failure by either party to enforce any provision of these Terms shall not be construed as a waiver or limitation of that party’s right to subsequently enforce and compel strict compliance with every provision of these Terms.

c. Assignment.

You may not assign, pledge, delegate, or otherwise transfer any of your rights or obligations under these Terms without Shinepro Group LLC’s prior written consent.

d. Relationship.

Nothing in these Terms shall create, or is intended to create, an agency, employment, franchise, joint venture, or partnership relationship between you and Shinepro Group LLC. Shinepro Group LLC will be responsible for all tax withholdings and payments relating to its workers arising out of the Services.

e. Applicable Law / Dispute Resolution.

These Terms shall be governed by the laws of the State of Florida and, as to arbitration, the Federal Arbitration Act.

Informal Resolution. Before starting any claim, the party with the dispute will first contact the other in writing and both parties will try in good faith to resolve it within thirty (30) days.

Arbitration. Except as provided below, any dispute arising from or in connection with these Terms or the Services shall be resolved by binding individual arbitration administered by JAMS under its applicable rules, including the JAMS Consumer Arbitration Minimum Standards where they apply. The arbitration shall take place in the Florida county where the Services were performed (or, if you prefer, by video or telephone). Your share of arbitration filing fees will not exceed the fee you would pay to file the claim in court, and we will pay any remaining JAMS fees required by the JAMS Consumer Minimum Standards.

Exceptions. Either party may instead bring an individual claim in small claims court in the Florida county where the Services were performed, as long as the claim qualifies and stays there. Shinepro Group LLC may also bring an action to collect unpaid invoices in the county or circuit court of the Florida county where the Services were performed.

Attorneys’ Fees. The prevailing party in any dispute arising out of these Terms shall be entitled to recover its reasonable attorneys’ fees and costs.

f. Waiver of Class Action.

To the extent permitted by applicable law, you and Shinepro Group LLC agree that any dispute arising out of these Terms or the Services is personal to you and Shinepro Group LLC, and will be resolved solely through individual arbitration or individual small claims proceedings, and will not be brought as a class arbitration, class action, or any other representative proceeding.

g. Severability.

If any provision of these Terms is held to be invalid or unenforceable for any reason, that provision shall be enforced to the maximum extent permitted, and the remaining provisions shall continue to be valid and enforceable.

h. Notices & Contact.

Written notice to Shinepro Group LLC may be sent by email to info@shineprogroupcleaning.com or by mail to 515 N. Flagler Drive, Unit 350, West Palm Beach, FL 33401. We may send notices to you at the email or mailing address you provided when booking.